As Amazon continues to expand its operations throughout West Virginia and the United States, the company’s delivery vehicles are becoming more and more common on the roads. These Amazon delivery vehicles include everything from Amazon-branded semi-trucks and vans to gig workers using their cars to make a delivery. But the more Amazon vehicles there are on the road, the more accidents there will be involving them.

Don’t hesitate to contact Robinette Legal Group, PLLC for a free consultation with an experienced Morgantown truck accident lawyer to learn more about Amazon delivery accident claims.

How to File a Car or Truck Accident Claim with Amazon

According to Amazon, you can report an accident to the company by calling 844-311-0406 at any time after the crash. However, you should not report an Amazon delivery driver until you have seen a doctor and spoken to an attorney.

Here is what you should do after a serious crash involving an Amazon delivery vehicle:

  1. Call 911 to report the crash – You or the delivery driver may be injured, so be sure to notify emergency services about the crash right away. Police will respond to the scene and make a crash report, which could be valuable for your future claim.
  2. Get the other driver’s information – The information you need from the Amazon delivery driver is their name, employer, vehicle license plate, and insurance information.
  3. Document the crash scene – Use your phone to take pictures of your injuries, the damage to all vehicles involved, and the general crash area.
  4. Seek medical treatment – Get to a doctor right away, and be sure to save all your medical records and receipts.
  5. Hire a personal injury attorney – Before you report the accident to an insurance company or Amazon, talk to a West Virginia car accident lawyer first. They can review your case with you and protect you from making any mistakes that could jeopardize your compensation.

What Are My Legal Options If an Amazon Driver Hit My Car?

Your options for pursuing compensation depend on the driver’s relationship with Amazon. Amazon actively minimizes its exposure to liability by contracting with independent trucking companies, local delivery services known as Delivery Service Partners (DSP), and gig workers through its Amazon Flex app.

  • If you were injured in a collision caused by a driver in an Amazon-branded delivery van; the DSP that operates the vehicle and employs the driver is likely liable. This company must provide insurance coverage to its drivers, subject to the state-required minimums. You would make your claim against its provider.
  • For an accident involving an Amazon-branded semi-truck; you would likely need to seek compensation from the independent carrier, known as an Amazon Relay (AR) partner. Amazon requires its AR partners to carry high-limit policies, which are also subject to regulations established by the Department of Transportation.
  • Amazon also has drivers using their personal vehicles to make deliveries with Amazon Flex. If you were injured by an on-duty Amazon Flex driver, you should be able to file a claim with Amazon through their Flex Insurance coverage. This coverage is fairly extensive and should cover your injuries and property damage.
    • The limits on Amazon’s Flex Insurance policies are:
      • Up to $1 million in liability coverage for property damage and personal injuries
      • Up to $50,000 in comprehensive and collision coverage
      • Up to $1 million in underinsured/uninsured motorist coverage for the driver

Should I Go to a Doctor After an Accident with an Amazon Delivery Vehicle?

You should see a doctor immediately after an accident with an Amazon delivery vehicle, no matter how minor your injuries may appear. You need professional medical attention to evaluate if you have any injuries requiring treatment and start treating them as soon as possible. By telling your doctor that you were in an accident with an Amazon vehicle, you also create an evidence chain tying the accident to your injuries for your personal injury claim with your insurance company.

Jeff Robinette professional headshot - West Virginia personal injury attorney
( West Virginia Personal Injury Attorney )

Jeffery Robinette was admitted to practice law in 1991 and is licensed in all levels of state and federal trial courts in West Virginia. Mr. Robinette is also licensed in all state and federal appeals courts in West Virginia and the United States Supreme Court. As a National Board Certified Trial Attorney who has handled hundreds of motor vehicle, injury, and construction defect claims and a leading author on insurance claims settlement issues and difficulties in West Virginia, Jeff Robinette is uniquely qualified to represent your best interest.